Help & Support
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Frequently Asked Questions
How long does a typical design project take?
Project timelines vary based on scope and complexity. A simple logo might take 1-2 weeks, while a full website redesign could take 6-12 weeks. We provide a detailed timeline after the initial consultation.
What are your payment terms?
We typically require a 50% upfront deposit to begin work, with the remaining 50% due upon project completion and before final file delivery. For larger projects, we can discuss milestone-based payments.
How do you handle revisions?
Our process includes a set number of revision rounds (usually 2-3) at key stages. We encourage clear and consolidated feedback to make this process efficient. Additional revisions may incur extra charges.
What files will I receive upon project completion?
You will receive all necessary source files (e.g., AI, PSD, Figma) and production-ready files (e.g., JPG, PNG, SVG, PDF) organized in a shared folder. For web projects, we handle deployment or provide files for your team.
Yes, we offer various support packages for ongoing maintenance, updates, or new design needs. We can discuss this towards the end of your project or as needed.
You will receive all necessary source files (e.g., AI, PSD, Figma) and production-ready files (e.g., JPG, PNG, SVG, PDF) organized in a shared folder. For web projects, we handle deployment or provide files for your team.